Margaret Hahn

Senior Manager
Adoption Change Management
WM Reply · Chicago, IL · December 2020 – present

Adoption change management lead for healthcare, manufacturing, the west and midwest regions.

• Drive the people-side of technology change for enterprise clients to maximize digital transformation with Microsoft 365 Modern Workplace adoption, including Microsoft Teams-as-a-Platform, Yammer, OneDrive, Modern SharePoint Intranets, Microsoft Viva, and Power Platform

• Implement Prosci ADKAR model to move people through the change journey, including current, transition and future states

• Deliver end-to-end change management strategy and execution, such as Workplace Cultural Analysis, Organizational Impact Assessments, Communication, Training, Stakeholder Management, Champions Networks, and Resistance Management

• Develop sponsorship and change champion networks to drive positive perception and support for your workforce user experience

• Integrate change management planning, strategy, and activities into client project planning, road maps and timelines

Independent Consultant
Change Management / Organizational Transformation
Blue Cross Blue Shield Association | Kellogg’s · Chicago, IL · January 2020 – January 2021

Directing change management, communications, training, and user adoption at a Fortune 100 healthcare company, transitioning to the cloud, Office 365, and modern collaboration tools. Designing and measuring  implementation and adoption strategies to ensure lasting and sustainable change.

• Lead change management activities to implement Office 365

• Assess change impact and organizational readiness of moving to the cloud

• Design and execute communications, change, & training efforts for all implementation phases

• Define and measure success metrics and monitor change progress

• Influence organizational transformation via collaborative technology implementation

Senior Director
Technology Change Management
Surgical Care Affiliates · Chicago, IL · September 2016 – December 2019

Member of the Senior Leadership team, reported directly to the CIO. Directed and managed all technology-related training, change, and communications activities undertaken by the technology team in support of the 200+ surgical facilities and 2,000 support services teammates.

• Direct and manage change portfolio and change management activities with structured Prosci methodology

• Assess change impact and design communications & training efforts

• Define and measure success metrics and monitor change progress

• Influence organizational change via collaborative technology

• Special focus on collaboration / Office 365 implementation for 10k teammates

Director
Technology Change Management
Chicago Public Schools · Chicago, IL · May 2013 – September 2016

Member of the Senior Leadership team, reporting directly to the CIO. Directed and managed all technology-related training, change, and communications activities supporting 600+ schools and 48,000 employees.

• Managed IT change and transformation portfolio

• Oversaw relationship with Google

• Implemented Google Suite for Edu to became largest user in the US Built IT transformation program for central office and 600+ schools

• Started as Training Specialist, promoted to IT Training Manger, then promoted to Director of Technology Change Management

Program Director
General Education
Faculty Lead, General Education & Visual Design Faculty Tutor Supervisor
IADT · Chicago, IL · 2006 – 2013

Managed General Education program and responsible for faculty development, technology implementation, diversity and inclusion, organizational culture, and faculty satisfaction.

• Managed General Education program

• Overhauled design & general education national curriculum Implemented student portal program with 100% faculty adoption

• Started as adjunct instructor and Learning Center manager, promoted to Program Director

Director
Ticketing Services
Community Arts Partnership · Ithaca, NY · 2004 – 2006

• Directed box office & marketing for consortium of arts & entertainment

CURRENT CLIENT WORK

• Healthcare: Implement Office 365 for a fortune 100 healthcare company, currently focusing on Microsoft Teams implementation. Scope of work: Change Management, Communications, Training, and end user experience.

• Global supplier: Strategy change resource for SharePoint Online implementation

• K-12 School district: Design strategy and change management approach for district-wide implementation and adoption of Office 365 and Microsoft Teams for education

SURGICAL CARE AFFILIATES

• Change Leadership: Defined organizational change management strategy and standard methodology for delivery of technology programs and initiatives, consult with non-IT teams on change management best practices

• Technology Change: Office 365 / Modern workplace implementation and transformation with an increase adoption of productivity tools 110% month over month

• Technology Change: Lead change management for all projects in the IT project portfolio, either business or IT initiated, including new or upgraded applications, tools, initiatives, and changes (some examples include change from WebEx to Zoom, cyber security initiatives like Multi-Factor Authentication, new product rollouts like ServiceNow or in-house tools)

• Technology & Organizational Change: Sponsor and project lead for intranet redesign, launch, and adoption

• Leadership Development: Lead IT Leadership annual strategy summit focusing on team performance, strategy, leadership development, Team Performance Model, communication, trust, and vulnerability

• Organizational strategy: Collaborate with SCA teams, like Human Resources, on teammate engagement and productivity/process improvement programs

• Diversity & Inclusion: Lead Women’s Leadership Network initiative, including enterprise strategy for inclusion of all female teammates; support on Diversity & Inclusion program rollout like SCA Pride, SCA Belonging & Empathy, SCA Serves

• Teammate Engagement/Development: Designed and implemented development program and individual development plan program for IT teammates

CHICAGO PUBLIC SCHOOLS

• Technology Change: Program and project manager for Google Apps for Education (GAFE) implementation as 2nd largest world-wide GAFE user, leading initiatives including collaboration, Google training site, Google Committee, Google Classroom pilot, Google Hangouts, Google Expeditions, and Googlepalooza impacting 46,000 teammates and 400,000 students (view New York Times article)

• Technology Change: Lead change management for all projects in the IT project portfolio, either business or IT-lead, including new or upgraded applications, tools, initiatives, and changes (some examples include new Student Information Systems, transition from Microsoft to Google Applications, environmental initiative to remove printers)

• Change Leadership: Lead office relocation change effort for 1500 employees

• Visual Communications: Designed and developed content, graphics, and design standards for internal and external collateral to optimize user experience impacting up to 46,000 teammates

• Teammate Development: Overhauled departmental employee on-boarding program to optimize efficiencies and improve employee experience

• Teammate Engagement/Development: Designed, developed, and implemented performance evaluation system and Individual Development Plan for IT and other CPS departments

• Teammate Engagement/Development: Designed and implemented employee development program for 1500 employees, leveraging Lynda.com/LinkedIn Learning

• Leadership Development: Lead effort to coach organizational leaders in effective management and leadership skills

Bachelor of Arts in Women’s Studies and History
Wells College

Bachelor of Fine Arts in Visual Communication, Graphic Design
International Academy of Design

Master of Education: Leadership of Educational Institutions
American Intercontinental University,

Prosci: Change Practitioner

LaMarsh: Managed Change Agent

American Talent Development: Change Management

Northwestern University: Executive Non-Profit Management Certificate

United Health Group: Executive Development Program

ITIL v3 Foundation

Google: Level 1 & 2 Certified Educator